Security & trust
You're trusting us with your business. Here's exactly how we treat that.
Straight answers to the questions a careful owner should ask before connecting accounts and paying a subscription — no certifications we don't hold, no vague reassurance.
Isolation by design
Each business workspace is isolated with database-level row security. Automated tests run against production controls to prove customers can never read another tenant's data — including support notes and internal records.
Tokens & payment
Social channel access tokens are encrypted at rest and discarded when you disconnect. Payment runs entirely on Stripe; card details never touch Evolamate's servers.
Accountable operations
Our own staff access is role-gated with least-privilege permissions, and every privileged admin action is written to an immutable audit log.
You own your data
Your Business Brain is yours: never shared across customers, never used to train shared models, exportable on request, deleted when you delete your account.
The questions that matter, answered plainly
Who operates Evolamate?
Evolamate is a product of SkilliHire — Adeel Hamid, sole trader, ABN 61 661 477 964 — based in Sydney, Australia. Real business, real accountability under Australian Consumer Law.
How is my business information used?
It's used to market your business — nothing else. Your Business Brain is yours: it is never shared with other customers, never used to train shared models, and it's deleted when you delete your account.
Does the AI invent facts about my business?
No. Every fact carries a source and confidence level, you can correct or lock any fact, and locked facts can never be changed by AI. If Evolamate doesn't know a price or guarantee, it doesn't make one up.
Do I review content before it publishes?
Yes, by default everything waits for your approval. Autopilot's autonomy is a setting you choose and can change any time — and even fully automated content obeys your locked facts and brand rules.
What does Autopilot actually do?
It runs your standing plan on a cadence you set: generating concepts, scheduling approved ones, and publishing at the right times. It cannot exceed your plan's quota and never overrides your approval settings.
Can I disconnect channels?
Any time, in one click, from the Channels page. Disconnecting immediately stops publishing to that channel and Evolamate discards the access token.
How is payment handled?
Billing runs entirely on Stripe — card details never touch Evolamate's servers. You can change plan, switch to annual, or cancel from your own billing portal without contacting anyone.
How do I cancel?
Self-serve, any time, in Settings → Manage billing. Access continues to the end of the paid period. No partial-period refunds except where Australian Consumer Law requires them.
How is my data protected?
Your workspace is isolated per business with database-level access rules, social access tokens are encrypted at rest, admin actions on our side are permission-gated and audit-logged, and we run automated security tests against production controls.
How does support work?
In-app support from your workspace (Support in the sidebar), or contact@evolamate.com. Tickets are tracked with priorities and you get a reply by email.
The formal versions live in our Privacy Policy, Terms, AI Notice and Deletion policy.